James Macauley
James Macauley


General Manager/Director

Highly motivated to advance strategic & continuous improvement; enable customer satisfaction & business growth; improve profit; deliver creative solutions & sustainable business results.

Performance Profile

An 18 year track record of proven hands on leadership developing effective teams that improve process quality & reduce cost. Inspires teams to achieve financial targets & enable profitable customer satisfaction by developing a continuous improvement culture for sustainable results. Collaboratively engages employees to build trust & develop a shared vision. Effectively communicates plans & implements positive change improving capabilities with 22 years persuasively advancing continuous improvement.

Career Highlights

Achieved exceptional performance ratings, numerous awards, & a solid career progression at Pratt & Whitney, Division of United Technologies Corporation.

Selected Accomplishments

General Manager Fleet Management Group (2.3 years)

Maintained profitability of $8 Billion portfolio while increasing customer favorability 12% from 69% to 81% by improving service & responding to customer feedback.

General Manager Engine Management Group (10.5 years)

Founded group, & created technical capability that lowered costs $260 Million over life of program; this enabled profitable business growth from 32 engines to 1100 engines under long term contract.

Lead strategic vision, substantiation & launch of a first ever enterprise workscope system currently being deployed for projected $50 Million cost savings; patent pending.

Engineering Manager Overhaul Operations (5.7 years)

Improved process capabilities & lowered cost through leadership in re-engineering, workscope, & Kaizen teams that improved customer satisfaction, & improved competitiveness leading to sales campaign wins.

Continuing Personal Development

Achieved Masters in Business Administration, Masters in Management, and Bachelors in Mechanical Engineering plus completed 893.2 hours corporate training including leadership, continuous improvement, coaching & communication.

Professional Engineer (P.E.), State of Connecticut.

Core Competencies

Technical Competencies

Professional Experience

Pratt & Whitney division of United Technologies Corporation, leader in aircraft gas turbine engine development, manufacturing and services: 1977 - 2010

General Manager Fleet Management Group

2008 - 2010

Hired to improve profitability, customer satisfaction & engage support groups to deliver contractual requirements. Lead global 20 member program team managing $8 Billion portfolio: 1100 engines & 25 customers in Americas, Asia & Europe.

Improved life of program profitability $11 Million in 2009 by keeping engines flying on wing, & reducing shop visit cost.

Improved customer favorability 12% from 69% to 81% by improving service & responding to customer feedback.

Improved group productivity & effectiveness by advancing the quality culture developing procedures, processes & IT systems. Significant improvement to forecasting, invoicing, & management of actions across 25 matrix teams.

General Manager Engine Management Group

1998 - 2008

Promoted to establish the Engine Management Group creating fleet management technical capability on V2500, CFM56 & all P&W engine models. Recruited & lead 25 managers/engineers & provided technical direction to unit.

Developed cost reduction process and lead the team effort yielding $260 Million life of program cost savings through engine build improvements, expanded repairs & improved engine time on wing; award received.

Developed the strategic vision & compelling business case that achieved $5 Million capital approval of the enterprise workscope system currently being deployed for a projected $50 Million savings; patent pending.

Contributed to key campaigns wins influencing customer adoption of improved maintenance programs.

Engineering Manager Engine Overhaul Operations

1992 - 1998

Promoted to advance business unit capability, solve production related process/ technical problems & assist with running operations. Provided technical direction to the business unit & leadership to 10 engineers/ 4 technicians.

Facilitated production of over 450 overhauled large commercial turbo-fan engines by providing technical direction to the operation resolving production, technical & process issues.

Instituted highly successful cost reduction teams & a workscope process that significantly improved PW overhaul competitiveness resulting in increased business volume & sales; award received.

Provided technical coordination supporting new customer contract campaign wins; award received.

Lead Kaizen/QCPC events creating new cells, improved flow, reduced floor space & improved test cell throughput.

Prior Experience

Engineering assignments in Operations, Project, Performance, Experimental Test


Albertus Magnus College - New Haven, CT

Master Business Administration

Albertus Magnus College - New Haven, CT

Master Science: Management

The Cooper Union - New York, NY

Bachelor Engineering: Mechanical Engineering

Volunteer Activities

Chairman of the Town of Lebanon Energy Task Force

2010 - Present

Launched energy contest at local HS; awarded scholarships to winning teams. Participated in windmill installation project powering the middle school.

Music ministry at local church

1994 - Present

Play electric guitar at weekly service


Total 893.2 hours corporate training that includes:

*Note: Training and practice in United Technologies “ACE” which is similar to 6 Sigma

References available on request.

“I will focus my vision, high energy level, & passion to continuously improve & lead the team to higher levels of performance by innovating creative solutions to business problems that improve operational capability, service to our customers & deliver results.”